Two adults and upto three children.
OAPS, Students, Disabled people and Care Workers assisting other passengers.
Yes you can for Bay Tours as our boat Marianne has portable ramps that the crew can quickly set up for you.
For Bay Tours the boarding point is Mermaid Quay, Cardiff Bay or the Cardiff Barrage South landing stage which is on the Penarth side of the bay.
MERMAID QUAY BOAT LANDING
BARRAGE SOUTH BOAT LANDING AT PENARTH
Cardiff Bay is a typically calm and relaxing waterways, our boats are stable and unlikely to trouble you.
Certainly, provided they do not disturb other passengers and are kept on a lead.
No more than 15 minutes before the advertised time you have booked, but ensure you are early on busy days as we cannot allocate or reserve seats.
Sorry but we do not take deposits, we take full payment in advance using this website. Once full payment is made, you will receive notification of this & full details regarding your booking.
For daytime boat trips we sail between March – October, but our party boats are available for hire all year round.
The weather is our friend because it is what makes every cruise unique but, unfortunately, we cannot control it (no matter how hard we try!). This means sometimes, the Captain will cancel a cruise because the weather conditions are not safe to sail in. Our captains are all highly experienced and know if the weather conditions are safe to sail in. We are not allowed to question a captain’s judgment. This could be seen as pressurizing them to sail which could compromise safety. Our captains put your safety first at all time. When cancelling a cruise, either on the cruise line beforehand or occasionally on site, the captain will usually try to offer some explanation as to why. Our captains make their decision to sail based on the most relevant and up to date forecast available just before they set their cruise line message. Sometimes the actual conditions may be different to what was forecasted. There are also different forecasts and they can be interpreted in different ways. So, like all weather people, we do occasionally make mistakes but unfortunately we can only go by what the forecaster says and some forecasters are better than others. We can tell you some of the general reasons why a captain may cancel a cruise:
The wind at ground or gradient level, or the gust speed might have been too strong and outside operational limits. Heavy rain may have been forecasted in the area. We cannot sail in heavy rain as it means there will be poor visibility and it also makes the ship harder to manoeuvre. Thunderstorms or CB (Cumuli Nimbus) clouds may have been forecasted. These are dangerous and we would not sail in these conditions. If yours was a morning cruise, the visibility early in the morning during our cruise period could have been poorer than later in the day.
Our captain’s decision whether to sail is not related to what other sailors decide. Our captains consider all the weather factors and make their own decision, always putting your safety first. The other boats could have had better shelter where they are sailing and may not be going out to sea. It might be a private boat and they can legally sail in much poorer conditions than boats on public transport licences like ours. Private boat are also generally a lot smaller and therefore easier to handle.
Don’t worry, if your cruise is cancelled because of the weather or related factors, you can just book onto another date. Plus, if you have a cancellation near the end of your voucher validity period we will extend it free of charge, at our discretion, so you have another opportunity to sail.
Our Bay Tour cruises are non-refundable final sale, and you have up to 48 hours prior to the cruise to reschedule or receive a gift card. We do not compensate for any late arrivals or no-shows to a cruise.